Terms & Conditions

These Terms & Conditions (“Terms”) form a binding agreement between you (“Guest”) and Pradeep Kumar, doing business as Pine Haven Tahoe (“Operator”, “we”, “us”), the owner-operator of the short-term vacation rental at 1201 Glenwood Way, South Lake Tahoe, California 96150 (“the Property”) under City of South Lake Tahoe VHR Permit #333819. By completing a reservation on pinehaventahoe.com or by occupying the Property, you confirm that you have read, understood, and agree to be bound by these Terms together with the City of South Lake Tahoe VHR Good Neighbor Contract and our Privacy Notice.

Your stay is a transient occupancy as defined by City of South Lake Tahoe Municipal Code and California Revenue & Taxation Code §7280, not a tenancy. No landlord-tenant relationship is created and California Civil Code §§1940–1954.05 (residential tenancy provisions) do not apply.

Reservations are confirmed only upon receipt of full payment via our payment processor (Stripe). Charges appear on your statement from Pine Haven Tahoe. Total includes nightly rate, cleaning fee, City of South Lake Tahoe Transient Occupancy Tax (TOT, 12%), and the SLT Tourism Improvement District fee (TID, $5.50/night). The Owner is the merchant of record.

• 14+ days before check-in: full refund minus a $25 processing fee.
• 7–14 days before check-in: 50% refund.
• Less than 7 days before check-in: no refund.
• Same-day or no-shows: no refund. Unused nights are non-refundable.

Refunds are processed to the original payment method within 5–10 business days. Cleaning fee is refunded with any partial refund. Taxes (TOT, TID) are refunded only to the extent the booking is cancelled before check-in.

Where check-in is impossible due to events outside reasonable control of the Owner — wildfires and resulting evacuations, declared snow emergencies, road closures by Caltrans, public utility outages, mandatory government orders, acts of God — the Owner will, at its option, rebook you for comparable future dates or issue a full refund of unused nights. Guest-initiated cancellations due to indirect impact (e.g., personal flight delays) follow the standard policy in §4.

Check-in is at 4:00 PM local time; check-out is at 11:00 AM local time. Access is via keyless Yale smart lock; codes are sent by SMS/email the day before arrival. Late check-in is accommodated when reasonably possible at no additional cost. Early check-in / late check-out are subject to availability and a $40 fee per hour beyond the published times.

Maximum occupancy: 6 persons at all times, 24 hours a day. Up to 4 children aged 13 or under do not count toward this limit. Exceeding the maximum is a material breach of these Terms and the Good Neighbor Contract and may result in immediate termination of the stay without refund and a fine of $1,500 or more under SLT Municipal Code §22-4.

Weddings, receptions, and commercial events are prohibited. Quiet hours apply 10:00 PM – 8:00 AM (no outdoor amplified sound, no hot tub use during these hours).

The Property is 100% non-smoking — including tobacco, vaping, and cannabis in any form, indoors or on the deck/patio. A $500 cleaning surcharge applies to any evidence of smoking, plus the actual cost of remediation if fabric/carpet treatment is required.

Pets are allowed with prior written approval and a $50 per-pet cleaning fee. Disclose all pets when booking — undisclosed pets are grounds for termination without refund. Service animals covered by the ADA are exempt from the fee.

By accepting these Terms you authorize the Owner to charge your payment method on file for the actual cost of (a) damage beyond normal wear and tear, (b) missing or stolen items, (c) excessive cleaning beyond standard turnover, (d) fines or municipal violations arising from your stay. A separate refundable $500 hold may be placed at the Owner's discretion before check-in and released within 5 business days after check-out pending inspection.

You agree to indemnify, defend, and hold harmless the Owner from claims, damages, and expenses arising from your acts or omissions while at the Property. To the maximum extent permitted by California law, the Owner's aggregate liability under these Terms is limited to the amount you paid for the stay. Nothing in this section limits liability for gross negligence, willful misconduct, or any liability that cannot lawfully be waived.

You acknowledge that the Property is in a mountain environment at 6,200 ft elevation and that the surrounding area presents inherent risks, including but not limited to: snow/ice/freezing temperatures; wildlife (bears, coyotes, rodents); allergens; uneven terrain; the propane fire-pit table and gas grill (open flame); and a private deck/patio. You assume all such risks for yourself and members of your party, including minors.

Use of the propane fire-pit table, Weber gas grill, and Tesla Wall Connector EV charger is at your own risk. Children under 14 must be supervised by an adult. Do not leave the fire pit or grill unattended. Do not modify the EV charger; use the included J1772 adapter for non-Tesla vehicles.

Between approximately November 1 and April 30, Caltrans regularly imposes chain controls on local highways. Guests are responsible for arriving in a vehicle equipped to comply with California Vehicle Code §27459. The Property is not responsible for guest decisions to drive in winter weather.

For security and insurance purposes the Property has cameras on the exterior only: doorbell, garage floodlight, and rear yard. There are no cameras inside the home, the bedrooms, or any bathroom. Cameras may capture images of persons arriving and departing. Continued occupancy constitutes consent.

California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell your personal information. To exercise your rights or for our full disclosures, see our Privacy Notice or email hello@pinehaventahoe.com.

WARNING: The Property may contain chemicals, including wood smoke from the indoor fireplace and fuel combustion from gas appliances, known to the State of California to cause cancer and reproductive harm. For more information, visit P65Warnings.ca.gov.

These Terms are governed by the laws of the State of California without regard to its conflict-of-law principles. Before initiating any formal proceeding, the parties shall attempt to resolve disputes informally by email to hello@pinehaventahoe.com for at least 30 days. Unresolved disputes shall be brought exclusively in the state or federal courts located in El Dorado County, California, and the parties consent to personal jurisdiction and venue there.

Under the federal ESIGN Act (15 U.S.C. §7001 et seq.) and the California Uniform Electronic Transactions Act (Civil Code §1633.1 et seq.), you agree that electronic acceptance — checking the agreement box and completing checkout — has the same legal force as a handwritten signature.

If any provision of these Terms is held unenforceable, the remainder shall remain in full force. Enforceable portions of the unenforceable provision shall be given effect to the fullest extent permitted by law.

Pradeep Kumar, doing business as Pine Haven Tahoe
1201 Glenwood Way, South Lake Tahoe, California 96150
City of South Lake Tahoe VHR Permit #333819
hello@pinehaventahoe.com